Skip to main content
Submit a request
Vivadogs Help Center
My box content
What is included in my box?
Will I know the content of my box in advance?
May I add an extra toy?
Are all the boxes the same?
Can I update my dog’s size?
Do you have cat boxes?
What is Vivadogs?
How much does Vivadogs cost?
Can I have multiple active subscriptions?
I already have a plan and want to add an extra toy. How can I do it?
How can I apply a discount voucher?
How can I benefit from a promotion?
My code is not working... What do I do?
I have an active subscription but I want to apply a promotion. What can I do?
I would like to invite a friend, do I get any rewards for this?
I want free boxes, how can I get them for free?
When will my box arrive?
Where is my box?
Are there any additional costs?
It's the last day of the month and I haven't received my box, what should I do?
Can I change my shipping address?
Do you ship Vivadogs to other countries?
Which payment methods are available?
When will I be billed for my box?
I have two charges that were made to my account, what happened?
How am I billed for my box?
Is it safe to pay with my card?
How can I cancel my plan?
Is it possible to put my plan on hold?
We like to help
What kind of charities do you support?
I have an animal shelter. Can I count on your help?
How can I follow your charitable initiatives?
Do you need more help?
Powered by Zendesk