FAQ

My box content

• What is included in my box?
• Will I know the content of my box in advance?
• May I add an extra toy?
• Are all the boxes the same?
• Can I update my dog’s size?
• Do you have cat boxes?

My subscription

• What is Vivadogs?
• How much does Vivadogs cost?
• Can I have multiple active subscriptions?
• I already have a plan and want to add an extra toy. How can I do it?
• How can I apply a discount voucher?

Promotions

• How can I benefit from a promotion?
• My code is not working... What do I do?
• I have an active subscription but I want to apply a promotion. What can I do?
• I would like to invite a friend, do I get any rewards for this?
• I want free boxes, how can I get them for free?

Shipping

• When will my box arrive?
• Where is my box?
• Are there any additional costs?
• It's the last day of the month and I haven't received my box, what should I do?
• Can I change my shipping address?
• Do you ship Vivadogs to other countries?

Payments

• Which payment methods are available?
• When will I be billed for my box?
• I have two charges that were made to my account, what happened?
• How am I billed for my box?
• Is it safe to pay with my card?

Cancellation

• How can I cancel my plan?
• Is it possible to put my plan on hold?

We like to help

• What kind of charities do you support?
• I have an animal shelter. Can I count on your help?
• How can I follow your charitable initiatives?

Do you need more help?

• Contact us