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  1. Vivadogs Help Center
  2. FAQ

FAQ

My box content

  • What is included in my box?
  • Will I know the content of my box in advance?
  • May I add an extra toy?
  • Are all the boxes the same?
  • Can I update my dog’s size?
  • Do you have cat boxes?

My subscription

  • What is Vivadogs?
  • How much does Vivadogs cost?
  • Can I have multiple active subscriptions?
  • I already have a plan and want to add an extra toy. How can I do it?
  • How can I apply a discount voucher?

Promotions

  • How can I benefit from a promotion?
  • My code is not working... What do I do?
  • I have an active subscription but I want to apply a promotion. What can I do?
  • I would like to invite a friend, do I get any rewards for this?
  • I want free boxes, how can I get them for free?

Shipping

  • When will my box arrive?
  • Where is my box?
  • Are there any additional costs?
  • It's the last day of the month and I haven't received my box, what should I do?
  • Can I change my shipping address?
  • Do you ship Vivadogs to other countries?

Payments

  • Which payment methods are available?
  • When will I be billed for my box?
  • I have two charges that were made to my account, what happened?
  • How am I billed for my box?
  • Is it safe to pay with my card?

Cancellation

  • How can I cancel my plan?
  • Is it possible to put my plan on hold?

We like to help

  • What kind of charities do you support?
  • I have an animal shelter. Can I count on your help?
  • How can I follow your charitable initiatives?

Do you need more help?

  • Contact us
Vivadogs Help Center
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